Leave balance issue (UK) - Available balance appears “0” to managers (+ above)

Incident Report for Deputy.com

Resolved

This incident has now resolved
Posted Sep 30, 2024 - 15:40 UTC

Monitoring

A fix has been implemented and we are monitoring on the results
Posted Sep 30, 2024 - 14:53 UTC

Identified

This issue has been identified and a fix is being implemented
Posted Sep 30, 2024 - 13:55 UTC

Investigating

Available balance appears “0” to managers (+ above) viewing employee profiles, as soon as a leave request is submitted and approved, regardless of value. We are currently investigating this issue further.
Posted Sep 30, 2024 - 13:41 UTC
This incident affected: Deputy - All regions (Deputy - UK).