Deputy.com Status

All Systems Operational

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If you are having problem accessing Deputy, please visit https://www.deputy.com/help/ to chat with one of our team members. Or call +1-8556-337-889

Deputy Website Operational

Deputy USA Operational

Deputy AU Operational

Billing Services Operational

Sandbox Operational

POS Integration Operational

Twilio Outgoing SMS Operational

Twilio Incoming SMS Operational

AWS ec2-ap-southeast-2 Operational

AWS ec2-us-west-2 Operational

AWS rds-us-west-2 Operational

AWS rds-ap-southeast-2 Operational

StatusPage.io Hosted Pages Operational

Vimeo Player Operational

Disqus Embed Operational

Google Apps Gmail Operational

Pusher Pusher.js CDN Operational

Pusher Pusher REST API Operational

Pusher WebSocket client API Operational

GitHub Operational

Zuora Production API Interface Operational

Xero Ltd - API Payroll API Operational

Xero Ltd - API Accounting API Operational

Intercom Intercom APIs Operational

Intercom Intercom web application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Heavy API Response Time - AU

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Integrations Platform for POS/Sales

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Deputy AU

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Sandbox

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Heavy API Response Time - USA

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Deputy USA

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Past Incidents

Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

Availability issues in Australia

Resolved - This incident has been resolved.
Feb 14, 05:16 UTC

Monitoring - AWS have resolved the issue that was preventing some Deputy customers from logging into their account today. As a result, all customers should now be able to log in to Deputy and use their accounts as normal. We will continue to monitor the situation and update further if required.
Feb 14, 01:53 UTC

Update - We are seeing recovery on some of our database clusters. There are no ETA communicated with us yet from AWS as to when we will fully recover to normal availability. We continue to work with AWS to have this resolved as soon as possible.
Feb 14, 01:17 UTC

Update - This morning Amazon Web Services (AWS) notified Deputy of an issue that is affecting their customers across the Australian region.

As an AWS customer Deputy has been affected by this issue, and as a result some Deputy customers may experiencing issues when trying to log into their account.

The Deputy team are working closely with Amazon to resolve this issue and we will be providing you with an update as soon as one becomes available.
Feb 13, 23:02 UTC

Identified - We are having issues with our database clusters in the Australian region due to an upstream outage in AWS.
At this stage we are working with AWS to understand this further.
No ETA is given as to when the service will be operational at this stage.
Our other regions are currently not affected.
Feb 13, 21:26 UTC

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.