All Systems Operational

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If you are having problem accessing Deputy, Please submit a ticket on https://help.deputy.com for assistance.

Uptime over the past 90 days. View historical uptime.
Login Services
Operational
90 days ago
99.86 % uptime
Today
Deputy - All regions Operational
90 days ago
99.9 % uptime
Today
Deputy - USA
Operational
90 days ago
99.81 % uptime
Today
Deputy - AU
Operational
90 days ago
99.95 % uptime
Today
Deputy - UK
Operational
90 days ago
99.95 % uptime
Today
Deputy Website
Operational
Billing Services
Operational
Sandbox
Operational
POS Integration
Operational
Third Party Components Operational
HelloSign / HelloFax HelloSign Operational
HelloSign / HelloFax HelloSign API Operational
Pusher WebSocket client API Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Twilio Outgoing SMS Operational
Twilio Incoming SMS Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Payroll API Operational
Zuora Production API Interface Operational
Zuora Production API Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Login Service
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Deputy AU
Fetching
Heavy API Response Time - AU
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Deputy USA
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Heavy API Response Time - USA
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Deputy UK
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Sandbox
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Integrations Platform for POS/Sales
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Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Platform access issue
Resolved - This incident has been resolved - for full details about the AWS incident please see - https://health.aws.amazon.com/health/status
Sep 19, 06:17 UTC
Update - Deputy Customers should no longer see issues with the Platform. AWS continues to work on resolving this issue. Whilst they do we will keep this issue open and provide updates as they recover. For more information on the AWS issue see https://health.aws.amazon.com/health/status
Sep 19, 01:40 UTC
Update - Deputy Customers should no longer see issues with the Platform. From the last update from AWS, we expect this issue to be fully resolved within the next 60 to 90 minutes. We will continue to monitor the recovery of the system.
Sep 18, 23:29 UTC
Update - The reported outage appears now to be resolved. The latest fix from AWS appears to have resolved this for Deputy Customers who can now log in, clock off and export. We will continue to monitor the recovery of the system.
Sep 18, 22:53 UTC
Monitoring - AWS has applied a fix to their infrastructure. This fix appears to be showing improvements to the system and we are seeing that Deputy customers may now be able to log in and use Deputy. For more information see - https://health.aws.amazon.com/health/status
Sep 18, 22:13 UTC
Update - Deputy continues to be affected by an AWS issue in North America. We are still working with our teams to find a workaround for this issue.
Sep 18, 20:37 UTC
Identified - Deputy is being affected by an AWS issue in North America. We are currently investigating a work around for this issue.
Sep 18, 19:32 UTC
Investigating - We are investigating reports of customers not being able to access the platform in the North America region
Sep 18, 19:12 UTC
Sep 18, 2023
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023
Pay Rate Data Missing
Resolved - This incident has been resolved.
Sep 12, 23:26 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 23:25 UTC
Monitoring - We have deployed a fix. Pay Rates are now appearing in accounts. We will continue to monitor the recovery. Timesheets continue to be unaffected by this issue.
Sep 12, 21:42 UTC
Identified - We have identified the issue and are working on a fix
Sep 12, 21:06 UTC
Update - We continue to investigate this issue
Sep 12, 20:48 UTC
Investigating - We are currently investigating reports of Pay Rates data not being populated within some Deputy Accounts.
No timesheets are effected by this issue.
Sep 12, 20:16 UTC
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

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