All Systems Operational

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If you are having problem accessing Deputy, please visit https://help.deputy.com to chat with one of our team members.

Login Services ? Operational
90 days ago
99.6 % uptime
Today
Deputy - All regions Operational
90 days ago
99.86 % uptime
Today
Deputy - USA ? Operational
90 days ago
100.0 % uptime
Today
Deputy - AU ? Operational
90 days ago
99.59 % uptime
Today
Deputy - UK ? Operational
90 days ago
100.0 % uptime
Today
Deputy Website ? Operational
Billing Services ? Operational
Sandbox ? Operational
POS Integration ? Operational
Third Party Components Operational
Twilio Outgoing SMS Operational
Twilio Incoming SMS Operational
Vimeo Player Operational
Disqus Embed Operational
Google Apps Gmail Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Pusher WebSocket client API Operational
Zuora Production API Interface Operational
Zuora Production API Interface Operational
Xero Ltd - API Payroll API Operational
Xero Ltd - API Accounting API Operational
Intercom Intercom APIs Operational
Intercom Intercom web application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Login Service
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Deputy AU
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Heavy API Response Time - AU
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Deputy USA
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Heavy API Response Time - USA
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Deputy UK
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Sandbox ?
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Integrations Platform for POS/Sales
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Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 6, 23:20 UTC
Scheduled - We will be performing scheduled maintenance on all services in the EU and US region. All users will be logged out of Deputy and some features may not work as expected.

Additional FAQ on maintenance:
https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s
Apr 6, 23:16 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021
Completed - The scheduled maintenance has been completed.
Mar 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:01 UTC
Scheduled - We will be performing scheduled maintenance on all services in the UK, EU and US region. All users will be logged out of Deputy and some features may not work as expected.

Additional FAQ on maintenance:
https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s
Mar 30, 02:48 UTC
Mar 29, 2021
Resolved - We have remediated the issues in the APAC region, we apologise for the inconvenience caused this morning. Incident has been resolved and services are now operating as normal.
Mar 29, 03:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 00:55 UTC
Update - Many of our Australian & New Zealand customers are currently having problems logging in to Deputy.

We have diagnosed the problem and have all hands on deck to get a fix in place by 2pm today, 29 March 2021.

We understand it is a payroll day for many of our customers and this issue is having a significant impact. We recommend that you hold off on payroll until we next communicate at 2pm today.

We appreciate your patience as we get this fixed.

Kindest regards

Ashik Ahmed
Mar 29, 00:38 UTC
Update - We continue to work on a fix for this issue.
Mar 28, 23:13 UTC
Identified - We've identified the issue and are currently deploying a fix to resolve the errors being seen on the platform.
Mar 28, 22:32 UTC
Investigating - Investigating reports of increased errors in the APAC region; it's possible you may not be able to log in or access Deputy within AU region.
Mar 28, 22:16 UTC
Mar 28, 2021
Completed - The scheduled maintenance has been completed.
Mar 28, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 12:30 UTC
Scheduled - We will be performing maintenance on all services. All users will be logged out of Deputy and some features may not work as expected.

Additional FAQ on maintenance: https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s

Affected regions:
APAC region - Sunday, March 28, 11:30pm - 1:00am AEDT
Mar 28, 11:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 05:00 UTC
Update - We apologise, maintenance time has been changed for the US region.

Additional FAQ on maintenance:
https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s
Mar 28, 05:00 UTC
Scheduled - We will be performing scheduled maintenance on all services in the US region. All users will be logged out of Deputy and some features may not work as expected.

Additional FAQ on maintenance:
https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s
Mar 28, 05:00 UTC
Mar 27, 2021
Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 UTC
Scheduled - We will be performing scheduled maintenance on all services in the APAC region. All users will be logged out of Deputy and some features may not work as expected.

Additional FAQ on maintenance:
https://help.deputy.com/en/articles/5068732-scheduled-maintenance-faq-s
Mar 22, 06:55 UTC