Deputy.com Status

All Systems Operational

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If you are having problem accessing Deputy, please visit https://help.deputy.com to chat with one of our team members. Or call +1-8556-337-889
Additionally also check Amazon Web Services status : http://status.aws.amazon.com

Deputy Website Operational

Deputy USA Operational

Deputy AU Operational

Billing Services Operational

Sandbox Operational

POS Integration Operational

Twilio Outgoing SMS Operational

Twilio Incoming SMS Operational

AWS ec2-ap-southeast-2 Operational

AWS ec2-us-west-2 Operational

AWS rds-us-west-2 Operational

AWS rds-ap-southeast-2 Operational

StatusPage.io Hosted Pages Operational

Vimeo Player Operational

Disqus Embed Operational

Google Apps Gmail Operational

Pusher Pusher.js CDN Operational

Pusher Pusher REST API Operational

Pusher WebSocket client API Operational

GitHub Operational

Zuora Production API Interface Operational

Xero Ltd - API Payroll API Operational

Xero Ltd - API Accounting API Operational

Intercom Intercom APIs Operational

Intercom Intercom web application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Heavy API Response Time - AU

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Integrations Platform for POS/Sales

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Deputy AU

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Sandbox

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Heavy API Response Time - USA

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Deputy USA

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Past Incidents

Nov 12, 2019

No incidents reported today.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Platform Outage

Resolved - This incident has been resolved.
Nov 4, 08:34 UTC

Update - Our platform has recovered, we will continue to monitor the situation.

Due to the nature of the outage, employee's may have been prevented from clocking in and out of their shifts. You may need manually review any shift actions that were due to have occurred between:
4:10pm to 6:08pm AEDT
5:10 AM to 7:08AM UTC
Nov 4, 08:33 UTC

Update - We are continuing to monitor for any further issues.
Nov 4, 08:02 UTC

Update - Our platform is recovering, we will continue to monitor the situation closely. We will provide a more detailed update as soon as possible
Nov 4, 07:58 UTC

Update - We are continuing to monitor for any further issues.
Nov 4, 07:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 07:20 UTC

Update - Our Engineering team has implemented a fix and we are starting to see a drop in failed requests, we will continue to monitor the situation.
Nov 4, 07:15 UTC

Update - We are still investigating this outage, we believe that this is affecting the majority of our users. We will provide an update once we know more
Nov 4, 06:37 UTC

Update - We are continuing to investigate this issue.
Nov 4, 06:04 UTC

Update - We are still continuing to investigate this outage. This is affecting the majority of the platform. We will keep you updated once we know more
Nov 4, 06:02 UTC

Update - We are continuing to investigate this issue.
Nov 4, 05:21 UTC

Investigating - We are investigating reports of issues affecting all parts of the platform. We will update you once we know more
Nov 4, 05:21 UTC

On-boarding issues in Australia

Resolved - This incident has been resolved.
Nov 4, 04:07 UTC

Monitoring - We are no longer seeing more reports of Employee Onboarding issues. We will continue monitoring.
Nov 4, 02:25 UTC

Investigating - We are investigating reports of on-boarding issues affecting some of our customers in Australia. We will update once we know more.
Nov 4, 02:19 UTC

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.