All Systems Operational

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If you are having problem accessing Deputy, Please submit a ticket on https://help.deputy.com for assistance.

Login Services ? Operational
90 days ago
99.97 % uptime
Today
Deputy - All regions Operational
90 days ago
99.96 % uptime
Today
Deputy - USA ? Operational
90 days ago
99.96 % uptime
Today
Deputy - AU ? Operational
90 days ago
99.95 % uptime
Today
Deputy - UK ? Operational
90 days ago
99.96 % uptime
Today
Deputy Website ? Operational
Billing Services ? Operational
Sandbox ? Operational
POS Integration ? Operational
Third Party Components Operational
HelloSign / HelloFax HelloSign Operational
HelloSign / HelloFax HelloSign API Operational
Pusher WebSocket client API Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Twilio Outgoing SMS Operational
Twilio Incoming SMS Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Payroll API Operational
Zuora Production API Interface Operational
Zuora Production API Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Login Service
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Deputy AU
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Heavy API Response Time - AU
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Deputy USA
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Heavy API Response Time - USA
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Deputy UK
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Sandbox
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Integrations Platform for POS/Sales
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Past Incidents
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:06 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:05 UTC
Scheduled - We want to alert you that Deputy will be performing planned maintenance on our APAC accounts for 1 hour on Friday, 26th of February, 01:00 AEDT to 02:00 AEDT.

🚧 Maintenance Period:

APAC πŸ‡¦πŸ‡Ί - Friday, 26th of February, 01:00 AEDT to 02:00 AEDT.

⚠️ Accounts Impacted:

Accounts containing the following *au.deputy.com or *as.deputy.com within their Deputy URL.
Example: charliescafe.au.deputy.com

During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed:

❌ Clock in and out of shifts/breaks
❌ Publishing shifts
❌ View Schedule
❌ Viewing reports
❌ Approve and export timesheets

For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/8926159818639-Deputy-Planned-Maintenance-February-2024-AU

We want to also reassure you that the integrity of your site and data are not at risk and will not be affected.

We apologise for any disruption this maintenance operation may cause to your team.

Regards,
Deputy

Feb 21, 03:00 UTC
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 08:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 06:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 04:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 04:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:14 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:13 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 03:08 UTC
Scheduled - We want to alert you that Deputy will be performing planned maintenance on our US accounts for 2 hours on Friday, 23rd February, 01:00 PST to 02:00 PST (09:00 UTC to 10:00 UTC)


🚧 Maintenance Period:

US πŸ‡ΊπŸ‡Έ - Friday, 23rd February, 01:00 PST to 02:00 PST (09:00 UTC to 10:00 UTC)

⚠️ Accounts Impacted:

Accounts containing the following *na.deputy.com or *la.deputy.com within their Deputy URL.
Example: charliescafe.na.deputy.com

During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed:

❌ Clock in and out of shifts/breaks

❌ Publishing shifts

❌ View Schedule

❌ Viewing reports

❌ Approve and export timesheets

For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/5575490345871-Deputy-Planned-Maintenance-February-2024-USA

We want to also reassure you that the integrity of your site and data are not at risk and will not be affected.

We apologise for any disruption this maintenance operation may cause to your team.

Regards,
Deputy

Feb 21, 03:05 UTC
Resolved - This incident has been resolved.
Feb 23, 05:51 UTC
Monitoring - We have implemented a fix and currently monitoring the results
Feb 23, 05:28 UTC
Identified - We've identified the issue and are implementing a fix.
Feb 23, 04:55 UTC
Investigating - We are investigating reports of Dashboard items not loading from the Me tab.
Feb 23, 04:43 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:01 UTC
Scheduled - We want to alert you that Deputy will be performing planned maintenance on our UK & EU services for 1 hour on Wednesday, 21st of February at 03:00 GMT

🚧 Maintenance Period:

UK πŸ‡¬πŸ‡§ / EU πŸ‡ͺπŸ‡Ί - 03:00 GMT to 04:00 GMT

⚠️ Accounts Impacted:

Accounts containing the following *eu.deputy.com, *uk.deputy.com or *af.deputy.com within their Deputy URL.
Example: charliescafe.uk.deputy.com

During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed:

❌ Clock in and out of shifts/breaks

❌ Publishing shifts

❌ View Schedule

❌ Viewing reports

❌ Approve and export timesheets

For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/8926055762831-Deputy-Planned-Maintenance-February-2024-UK-EMEA

We want to also reassure you that the integrity of your site and data are not at risk and will not be affected.

We apologise for any disruption this maintenance operation may cause to your team.

Regards,
Deputy

Feb 21, 02:55 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 8, 03:59 UTC
Scheduled - We want to alert you that Deputy will be performing planned maintenance on our services for 1 hour during Sunday, February 18th 14:00 UTC.

Maintenance Period

US πŸ‡ΊπŸ‡Έ - Sunday 18th February 2024 - 6:00am - 7:00am PST
UK πŸ‡¬πŸ‡§ - Sunday 18th February 2024 - 2:00pm - 3:00pm GMT
AU πŸ‡¦πŸ‡Ί - Monday 19th February 2024 - 1:00am - 2:00am AEDT

During this window, we highly recommend staying logged into the Deputy mobile and web application.

By staying logged in you will be able to perform key functions such as:

- Clock in and out of shifts / breaks
- Publishing shifts
- View Schedule
- Viewing reports
- Approve and export timesheets

For additional information including how to log in to Deputy, please read through our FAQs:

US customers πŸ‡ΊπŸ‡Έ - https://help.deputy.com/hc/en-au/articles/5575490345871-Deputy-Planned-Maintenance-February-2024-USA
UK customers πŸ‡¬πŸ‡§ - https://help.deputy.com/hc/en-au/articles/8926055762831-Deputy-Planned-Maintenance-February-2024-UK-EMEA
AU customers πŸ‡¦πŸ‡Ί - https://help.deputy.com/hc/en-au/articles/8926159818639-Deputy-Planned-Maintenance-February-2024-AU

We want to also reassure you that the integrity of your site and data are not at risk and will not be affected.

We apologize for any disruption this maintenance operation may cause to your team.

Regards,
Deputy

Feb 7, 11:23 UTC
Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - This incident has been resolved.
Feb 12, 05:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 04:46 UTC
Update - We are still investigating reports of customer accounts displaying multiple times. Currently, you may not be able to update settings for these accounts. The address reseller.deputy.com is currently redirecting to our status page.
Feb 12, 04:38 UTC
Investigating - We are currently investigating reports that customer accounts are being displayed multiple times when logging in via once.deputy.com.
Feb 12, 03:53 UTC
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 07:00 UTC
Scheduled - We want to alert you that Deputy will be performing planned maintenance on our Sandbox accounts for 1 hour during Sunday, February 10th 07:00am UTC.

Maintenance Period

US πŸ‡ΊπŸ‡Έ - Sunday 9th February 2024 - 11:00pm - 12:00am PST
UK πŸ‡¬πŸ‡§ - Sunday 10th February 2024 - 7:00am - 8:00am GMT
AU πŸ‡¦πŸ‡Ί - Monday 10th February 2024 - 6:00pm - 7:00pm AEDT

During this window, you will not be able to access or perform any activity in your Sandbox account.

NOTE: This maintenance does not affect your production account.

We want to also reassure you that the integrity of your site and data are not at risk and will not be affected.

We apologize for any disruption this maintenance operation may cause to your team.

Regards,
Deputy

Feb 8, 04:05 UTC