Export to ADP returning error

Incident Report for Deputy.com

Resolved

This incident has been resolved.

Posted Jan 16, 2022 - 05:37 UTC

Monitoring

We have identified the cause of the issue and applied the hotfix to resolve it.
Our teams will continue monitoring the situation.

Posted Jan 16, 2022 - 02:21 UTC

Update

We have identified the cause of the issue and applied the hotfix to resolve it.
Our teams will continue monitoring the situation.

Posted Jan 16, 2022 - 02:15 UTC

Identified

Some of our customers may experience an error whilst trying to export to ADP. You may get one of the following errors:

- Cannot reconnect to ADP
- Not connected to ADP
- service-proxy.deputy.com is currently unavailable to handle this request

We are looking closely into this issue and expect it to be resolved within 2 business days

Posted Jan 15, 2022 - 23:09 UTC

This incident affected: Deputy - All regions (Deputy - USA, Deputy - AU, Deputy - UK).