Issues with Billing Page

Incident Report for Deputy.com

Resolved

This incident has been resolved.
Posted Jan 07, 2021 - 05:16 UTC

Monitoring

We've applied a fix to resolve the billing pages issues. Customers should now be able to upgrade to a paid plan or change credit cards on file.
Posted Jan 07, 2021 - 04:47 UTC

Identified

We have identified an issue causing the billing page to fail to load and are in the process of developing a fix
Posted Jan 07, 2021 - 03:09 UTC

Investigating

We are currently investigating issues with our billing page; at this time customers may not be able to upgrade to a paid plan, or change their credit card on file.
Posted Jan 07, 2021 - 02:26 UTC
This incident affected: Billing Services.