500 Error with Apps Authorising with Deputy

Incident Report for Deputy.com

Resolved

This incident has been resolved.
Posted May 28, 2024 - 10:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 28, 2024 - 09:21 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 28, 2024 - 09:08 UTC

Update

We are continuing to investigate this issue.
Posted May 28, 2024 - 08:45 UTC

Investigating

We are currently investigating reports of 500 errors being shown when we authorise third-party applications with Deputy, such as payroll apps. This also appears to occur if previous authorisations into Deputy have expired and third parties apps are trying to renew. You may see connections not currently working when trying to connect.
Posted May 28, 2024 - 07:54 UTC
This incident affected: Deputy - All regions (Deputy - USA, Deputy - AU, Deputy - UK).