All Systems Operational
Deputy ? Operational
Deputy Website ? Operational
Login Services ? Operational
Deputy AU ? Operational
Billing Services ? Operational
Sandbox ? Operational
POS Integration ? Operational
Twilio Outgoing SMS Operational
Twilio Incoming SMS Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-us-west-2 Operational
AWS rds-ap-southeast-2 Operational
StatusPage.io Hosted Pages Operational
Vimeo Player Operational
Disqus Embed Operational
Google Apps Gmail Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Pusher WebSocket client API Operational
GitHub Operational
Zuora Production API Interface Operational
Zuora Production API Interface Operational
Xero Ltd - API Payroll API Operational
Xero Ltd - API Accounting API Operational
Intercom Intercom APIs Operational
Intercom Intercom web application Operational
AWS rds-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Login Service
Fetching
Heavy API Response Time
Fetching
Integrations Platform for POS/Sales
Fetching
Deputy AU
Fetching
Sandbox ?
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Past Incidents
Jun 29, 2017

No incidents reported today.

Jun 28, 2017

No incidents reported.

Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Email Service Interruption.

On Friday 23rd June at 5:00am - 11:30am AEST (see this in your timezone) we experienced delays in our email servers. Due to this certain emails from your Deputy accounts may not have been delivered.

However all SMS and Mobile app notifications during this period were working as per normal.

How this affects you & action plan

Emails that may have been affected include the following events:

Password reset emails
- Visit once.deputy.com and click 'Forgot Password'

New employee invitations (via email)
- Resend invitation from People tab

Schedule publish notifications (via email)
- Select 'Publish All Shifts' from the Schedule tab

Shift Swap notifications (via email)
- Advise your employees to cancel pending Shift Swaps and resend the Shift Swap

Swap Approval notifications (via email)
- Advise your employees to cancel pending Shift Swaps and resend the Shift Swap

Open Shift notifications (via email)
- Select 'Publish All Shifts' from the Schedule tab

Find Replacement notifications (via email)
- On the respective shift, click 'Cancel Offer' and then re-perform the Find Replacement

Shift Confirmation notifications (via email)
- Review your schedule thoroughly and check for newly assigned shifts or open shifts

Newsfeed posts (via email)
- Add a comment to the newsfeed post
- Delete & repost your newsfeed post

Tasks
- Completed tasks, check Tasks tab to see if there's a strike through a task
- Assigned tasks, delete task and re-assign task to employee

We sincerely apologise for this issue & we are doing our absolute best to ensure this doesn't occur again.

If you have any issues at all please reach out asap & we will endeavour to rectify your concerns - cso@deputy.com
Jun 23, 05:01 UTC
Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.